Simple answer to some questions you may have!

FAQs



Q.What is Zyme Pro?

It is a plug and play device, which comes with a pre-installed SIM card with which you can know about your car’s whereabouts and its performance anytime anywhere. Remote tracking, trip history, engine health, theft & towing alarms, rash driving alerts, geofence breach updates, SOS, roadside assistance and much more, all with just a click of a button.


Q.How do I install the product?

It is a plug-n- play device. Just plug it in the OBD port under the steering, download the app and get started. In case you are not able to locate the OBD port check the manual which comes along with the product, still in doubt drop us a line at support@getzyme.com, we will help you out.


Q.Would it be compatible with my car?

In accordance with government regulations, all the Indian cars manufactured post 2008 would be compatible with the device. If you car doesn’t fall in this category or if still in doubts, check out the compatibility section on the Zyme Pro pro page – www.getyme.com/pro


Q.Would the app be compatible with my smartphone?

It would be compatible with all Android versions above Android 4.4


Q.Would it be harmful if I left Zyme attached in my car for long?

It is a low battery consuming device. Until you are planning to not use your car for next 4-6 months, it will not affect car’s battery in any way.


Q.Does Zyme Pro alter my car’s ECM in any manner?

No it doesn’t. It is a device which reads the information produced by your car’s ECM. It does not alter its functioning or performance in any manner.


Q.Would my car warranty be altered because of Zyme?

No it won’t get altered. Zyme is a plug-n-play device, which when connected, just tells you the data as given by car’s ECM. It does not modify your car’s or its ECM's functioning in any manner. It's like plugging a pendrive in your stereo system.


Q.Can more than 1 person login the same account?

Yes, multiple people can login to the same account as long as they have access to the username and password.


Q.Can I track all my cars with 1 Zyme Pro?

You can track only one car with 1 device at a time.


Q.Can I track more than 1 car on the Zyme Pro app

Yes, with multiple car tracking feature, you can track multiple cars on the app simultaneosuly.


Q.How do I know my data is secure?

The data sent by the device is protected via multiple layers of security. It is sent in an encrypted format. Rest assured your data is secure.


Q.Would there be an additional cost associated with the SIM?

There would be no extra cost data cost for the first year as it comes free with the hardware. Next year onwards a minimal cost of Rs 900 per year needs to be paid.


Q.Is there any warranty which comes with Zyme Pro?

Zyme Pro comes with a complete 1 year replacement warranty under which we replace the device with a new one in case of any manufacturing defects.


Q.What is the cost of the device?

The device + app interface costs merely Rs.6999/- Rs. 5999/-. This is a special introductory price.


Q.Do I need to purchase a SIM card?

Not at all! Zyme Pro comes pre-installed with a SIM card. Not only that, the first year subscription comes FREE with the device.


Q.Would there be any recurring cost?

No subscription charges are to be paid at the time of purchase for the first year. Next year onwards, a minimal fee of Rs 900 a year is charged.


Q.How many days post ordering would the device be shipped?

Zyme Pro will be shipped within 4-5 business days post ordering


Get in touch with us

Email Address

contact@getzyme.com

Business address

SCO 313, Sector 29
Gurgaon - 122002